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Qtek 8500 no longer holding a signal with internal antenna

 
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AdamaDBrown
Smartphone Ponderer


Joined: 17 Aug 2005
Posts: 85

PostPosted: Mon Feb 19, 2007 5:55 pm    Post subject: Qtek 8500 no longer holding a signal with internal antenna Reply with quote

I've had a problem develop with my Qtek 8500. It will no longer hold onto a signal, instead going to 1 bar as soon as it's turned on, then very shortly losing the network entirely, never to return. The strange thing is that if I use the external antenna port (even something as simple as sticking a needle into the center contact, since I don't have a proper antenna adapter for it) then the whole thing works fine and dandy.

I've heard horror stories about how you absolutely need to go through a dealer in order to get Qtek warranty service in the US, and that's not really an option for me, as I bought it on eBay (from a guy who fraudulantly claimed it was a Cingular 3125, but that's a whole different story). So I suppose my question is two-fold: Does anyone know a way to get service for a Qtek 8500 without having bought it from a dealer, or can someone suggest a fix that I can do myself? I've already tried hard-resetting the device: it doesn't help.
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Mike Temporale
Managing Editor


Joined: 07 Jul 2003
Posts: 9227
Location: Toronto, Canada

PostPosted: Mon Feb 19, 2007 7:11 pm    Post subject: Reply with quote

sounds like the connection to the antenna has come apart. You could try taking it apart and seeing if the wire is connected or not. I have no idea what to look for, or if this is even possible on that model. But that's my guess.

As for repairs, you should be fine regardless of where or how you got it.. You might have a problem when it comes to free repairs vs paying. Since they don't have a record of you buying it, you could end up having to pay for the repair. However, there is an off chance that they won't ask and just work off the device serial number for an idea on how old it is.
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