Why Do We Wait for Days for a Registration Code?

[Jerry Raia]

This is really starting to make me mad. In 2007 I am waiting around for 2 or 3 days for a stupid registration code. This is happening more and more often. It doesn't seem to matter what application or where it is purchased. Most recently for me the last two applications I purchased and I emphasize PURCHASED, have yet to send me working registration codes. In one case I got an email confirming my purchase and that the code would be forthcoming. A day later I get another email asking for the device owners name so they can send me the code! I still don't have it 2 days later! This is not isolated; it happens more and more often. Why don't I get the code at the time of purchase? They got their money right away didn't they? In the next case, the registration code arrived a day later and it did not work! Another day later, after letting them know it didn't work, no reply. This is unacceptable. I think the code should be given at the time of purchase, period. I may make this my criteria for purchasing any application from now on. Enough of this nonsense. I have ranted about registration issues here in the past. I will be doing my best from now on to find out the registration process on any application I post on here. To me it has become a problem, like any other application flaw, that a buyer will have to deal with.
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[BlackJack] [8525]

[pmradio]

To me, that's part of the whole benefit of an online software purchase...to have access to the product immediately. If I wanted a delay, I'd drive to the store, purchase a CD and drive back home.

[Mike Temporale]

That's a great point Jerry. There's no reason they can't generate the code automatically and have it sent out within minutes of the purchase. I think it's nothing more than laziness on the developers side. Oddly enough, this option means they have to do more work in the long run.

Sadly, it's hard to tell how the registration process will work before you actually put your money down.
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"I have no special talents, I am only passionately curious" - Albert Einstein

[egarayblas]

I agree with you Jerry. As a consumer, the whole point of buying software online is its realtime fulfillment. Developers should be more efficient in distributing serials and keys.

[Jerry Raia]

[egarayblas]

[Mike Temporale]

[Jerry Raia]

You know I deliberately left that out because it happens so often I didn't want to single out the last two that just sent me over the edge.
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[BlackJack] [8525]

[scottb]

While I agree that codes should be sent immediately upon purchase (I've never had to wait for one--just lucky, I guess), most software has a trial that let's you use it while waiting for the code. Maybe that's what the developers are counting on.
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Motorola Q, WM5 - Verizon Wireless, U.S.A.

[Jerry Raia]