just about every night I get 2-4 phone calls from the same #. When I answer there is nothing but dead air. I call the number and get a recording telling me it's Sprint trying to sell me new services or products and if I don't want to be called just enter my phone #...so I do. But the calls keep coming.
So about 2 weeks ago I call customer service...tell them my problem...they've never heard of the number and I should call tech support...which I do. They try to help me by giving me instructions on how to get to my "security" feature on my phone in the hope that I can block the #. I have to hang up with this individual to try it...there is nothing I see on the phone that will block the number!!
So I decide that when I get home, I will go to a Sprint store and have them help me. (all the while...I'm still getting these phone calls) I walk into the store and explain it to the first person I see. He tells me point blank
that there is nothing he or anyone else at the store can do...????
In my mind I hear a voice saying OH...MY...GOD... I must have been looking at him like "you've got to be kidding"...he then says..."well you can call the customer service number that we call...it's a little faster". So he dials the number...and I wait like 5 minutes for someone to help me. I tell them my story...they say there's nothing they can
do and that I need to talk to technical support. (see paragraph 2...i.e. already been there!!). THEN! he has the nerve to ask me how the service was???? I said..."well you didn't solve my problem did you?" and hung up.
SO I come home and call "tech support" on my land line. After telling her my story, she tells me that she has blocked "direct" calls.
The DAY this contract ends I'm switching to cingular.