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ActiveSync error: Can't sync my Samsung i320N
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glaucobg
Smartphone Neophyte


Joined: 02 Nov 2006
Posts: 7
Location: Brasília/DF, Brasil

PostPosted: Thu Nov 02, 2006 7:11 pm    Post subject: ActiveSync error: Can't sync my Samsung i320N Reply with quote

Just got my new Samsung i320N and every time I try to sync it, via USB port, my desktop computer (Win XP SP2 - brazilian portuguese) resets. Tried on another Win XP computer and the same thing happened. It happens right after ActiveSync starts and pops up a message saying something like "Retrieving (or receiving) configuration". Then i see my Bios screen coming up, and my WinXP restarting again.

When I plug the device in the USB port, Win XP recognizes it, install its driver and tells me it's ready to be used. Then ActiveSync is automaticaly opened and... guess what?? Restart again. The phone keeps normal, without any message. Same thing happened with ActiveSync 4.1, 4.2 and 4.5b (reseting the computer after each instalation).

My computer bluetooth adaptor is still coming, so no bluetooth sync for while.

HELP ME PLEASE!!
Thanks.
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Mike Temporale
Managing Editor


Joined: 07 Jul 2003
Posts: 8577
Location: Toronto, Canada

PostPosted: Thu Nov 02, 2006 9:47 pm    Post subject: Reply with quote

Please don't cross post your messages in our forums. I have removed the other thread. Let's keep ann the discussion in one place. Wink

Sounds to me like there's something wrong on your desktop. Perhaps a short? or maybe just a simple faulty connector inside your desktop.
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Kris Kumar
Contributing Editor


Joined: 02 Jul 2003
Posts: 4267
Location: Rochester, NY, USA

PostPosted: Thu Nov 02, 2006 11:03 pm    Post subject: Re: ActiveSync error: Can't sync my Samsung i320N Reply with quote

glaucobg wrote:
Tried on another Win XP computer and the same thing happened.


I too would like to blame the computer, but amazed that two computers show the same problem. I would have blamed messed up driver install on the PC but two PCs having the same problem is odd.

Do you have access to another Smartphone or Pocket PC device? At the very least, do you have another USB sync cable?

Or maybe you have no option but to wait for the Bluetooth sync.
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Jerry Raia
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Joined: 07 Jul 2003
Posts: 4532
Location: Los Angeles

PostPosted: Thu Nov 02, 2006 11:29 pm    Post subject: Reply with quote

Wonder if it has something to do with the language pack. Was the other PC you used the same language?
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glaucobg
Smartphone Neophyte


Joined: 02 Nov 2006
Posts: 7
Location: Brasília/DF, Brasil

PostPosted: Fri Nov 03, 2006 8:19 am    Post subject: Re: ActiveSync error: Can't sync my Samsung i320N Reply with quote

Kris Kumar wrote:
glaucobg wrote:
Tried on another Win XP computer and the same thing happened.


I too would like to blame the computer, but amazed that two computers show the same problem. I would have blamed messed up driver install on the PC but two PCs having the same problem is odd.

Do you have access to another Smartphone or Pocket PC device? At the very least, do you have another USB sync cable?

Or maybe you have no option but to wait for the Bluetooth sync.


I had a Toshiba e805, and it was working fine with ActiveSync.

I don't have another USB sync cable, but the same cable works well when I use the phone as a storage card.

I'm totally lost!
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glaucobg
Smartphone Neophyte


Joined: 02 Nov 2006
Posts: 7
Location: Brasília/DF, Brasil

PostPosted: Fri Nov 03, 2006 8:25 am    Post subject: Reply with quote

Jerry Raia wrote:
Wonder if it has something to do with the language pack. Was the other PC you used the same language?


Yes, the other PC has the same language, brazilian portuguese, but i've never seen a sync problem caused by language incompatibility in any forum.

Anyway, i'll try another PC with a english windows. I'll try everything i can do. Confused

Thanks.
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Jerry Raia
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Joined: 07 Jul 2003
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Location: Los Angeles

PostPosted: Fri Nov 03, 2006 8:30 am    Post subject: Reply with quote

It is just a stab in the dark. Eliminate as many things as possible.
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glaucobg
Smartphone Neophyte


Joined: 02 Nov 2006
Posts: 7
Location: Brasília/DF, Brasil

PostPosted: Fri Nov 03, 2006 8:31 am    Post subject: Reply with quote

Mike Temporale wrote:
Please don't cross post your messages in our forums. I have removed the other thread. Let's keep ann the discussion in one place. Wink

Sounds to me like there's something wrong on your desktop. Perhaps a short? or maybe just a simple faulty connector inside your desktop.


Ok Mike, sorry for the inconvinience. Keeping things in one place is realy better.

But, regarding to the faulty connector... i don't think so, as i already tried another computer and nothing happened.

Thanks.
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Kris Kumar
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Joined: 02 Jul 2003
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Location: Rochester, NY, USA

PostPosted: Fri Nov 03, 2006 9:21 pm    Post subject: Reply with quote

If it happens with the English desktop also, then I would say it is time to hard-reset the Smartphone. What do you think guys?
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Jerry Raia
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Joined: 07 Jul 2003
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PostPosted: Fri Nov 03, 2006 10:56 pm    Post subject: Reply with quote

Yeah that would be my next suggestion as well. Sad
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