Honestly, after our last meeting with them, I'm very surprised that they're coming back to our company at all.
Unlike the others in this meeting (my director, CIO/VP, and a few other analysts), I had personal i600 experience. When I asked the VZW rep why the i600 was ~$300 more than the similiar MPx200, I got the "we put way more testing into the i600 than AT&T did the MPx200, so it's a much better phone."
I specifically started asking him about the caller ID, locked registry, random registry resets, and low battery beep (while in silent mode) issues and got the "oh, you obviously had a bad unit" spin. When I explained that I had returned my i600 twice, he tried to spin it as "we've never heard of those issues; it must just be you".
I had my wireless laptop with me, so I did a Google Newsgroup search on i600 and started going thru all of the different i600 threads. His next spin was that Verzion tests the phone part, which he insisted worked perfectly, and that the the problems I had were OS issues that VZW wasn't responsible for, and that I should call Microsoft.
I explained how you CAN'T call Microsoft for support on a Smartphone, and how if you call VZW or Samsung, neither had answers, and referred you to the other. The point I made was that there was no support for $550 phone that was allegedly "extremely well tested" before being put on the market.
He began to get so verbally combative that our CIO ended the meeting and told him to do a little research and get back to us.
Six months later, here they are.
It wasn't my intention to be a dick to the guy, but he obviously didn't know the product that he was pitching, and instead of taking a "man, I've never heard of those problems before, but I'll definately go back and do some research and get you some help" approach, he just blindly started repeating the company line, trying to dismiss the experience I (and countless others) have had.