Smartphone Thoughts: HTC Opens Customer Care Service Centre

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Thursday, July 12, 2007

HTC Opens Customer Care Service Centre

Posted by Mike Temporale in "NEWS" @ 08:30 AM

http://www.engadgetmobile.com/2007/07/11/htc-opens-htc-care-customer-service-center-in-taiwan/

"Reportedly, the center will provide customers in Taiwan with a comprehensive range of services including "personalized consultations on new and existing HTC products, warranty repairs, and other valuable after-sales support." Notably, the HTC Care facility promises "speedy turn-around times" for all items sent in for repair, and unlike Apple's $29 rental fee, HTC customers can look forward to a free loaner should their handset fall ill. Click on through for more snapshots of the sparklin' facility."

User submitted image

According to an Engadget reader, this isn't a "new" store. It was a Dopod store and with the recently completed acquisition of Dopod, HTC just rebranded the store. Regardless of how it came to be, it's nice to see that HTC has reached the size where they needed to do this. You can only do so much over the internet. Sometimes it helps to have a place where people can check out all your products as well as get repairs done. Now, how much longer before we get one here in North America? I'm guessing 5 years or so.

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