This is some great news for anyone with an i-mate device. I've dealt with sending my device back to i-mate for repair (mine was sent to Dubai) and I have to tell you that it was an experience that I don't want to do again. Thanks to this new arrangement, I don't have to either. Pocket PC Techs have been doing amazing work for a long time now and I'm happy to see that they'll be doing work on any of my i-mate devices. The full press release can be found below. :D
"PocketPCTechs.com was declared the official US and Canadian i-mate Authorized Repair Center, servicing all i-mate devices, both under warranty and out of warranty.
�We are extremely pleased to become one of i-mate�s Authorized Repair Centers,� said Leonard Wesson, CEO of PocketPCTechs.com. �We are confident that our qualified staff and team of advanced technicians will be able to offer i-mate customers efficient and comprehensive service.�
I-mate devices will be coming in to PocketPCTechs.com, located in Fountain Valley, Ca., from the United States and Canada. The entire i-mate PDA family will be accepted for service, including the popular JAM, JASJAR, Smartflip and JASJAM.
�We�re very excited to begin this relationship with PocketPCTechs.com,� said Hector Lopez C, Director of Sales and Business Development (Americas) for i-mate. �We are confident that they will diligently represent our company's integrity and dedication to customer satisfaction. Since establishing our presence in the US, we have expanded our service center presence into Canada and Latin America. As our customer base continues to grow, more service centers will be added around the world.�
Customers with warranty devices will start the repair process by ordering the diagnostic service. If the customer�s device is confirmed to be under warranty, the diagnostic fee and return FedEx Ground shipping fee will be waived. Customers with out-of-warranty devices will be asked to review the Out-of-Warranty Services section of PocketPCTechs.com�s i-mate Web site to see if the repair needed is offered. If the repair cannot be found on the site, the customer should then order the diagnostic service. No charges will be made to customers� credit card until their device is confirmed as either under or out-of-warranty, and all work has been completed.
�It�s a great way to expose a new realm of people to our products and services,� Wesson said. �We�re grateful for the opportunity.�For more information regarding PocketPCTechs� services and products, please call (714)839-5300, visit the company Web site at PocketPCTechs.com , or PocketPCTechs� official i-mate service center Web site at http://www.pocketpctechs.com/imate ."