Outlook Mobile Ate My Email

Mike Temporale · Posted: Mon Dec 04, 2006 8:00 am Post subject: Outlook Mobile Ate My Email

I'm sure we all know that Outlook Mobile has some issues, but I've never really felt it was that bad. I've never really had much reason to hate Outlook Mobile, that is until yesterday. You see, when I awoke Sunday morning, my trusty Samsung i320 was reporting that there was no mail at all, in my inbox. I found this odd because I could usually count on at least a couple spam messages overnight. Besides, I had Outlook Mobile setup to download the last 3 days of email, but it always seemed to want to show me everything. So I expect to see all those old messages and there was nothing to be found. A quick check on my computer shows that everything is in place, including those overnight spam messages. So I know that there was new email in the account.

After a little tinkering I finally managed to get Windows Mobile to show me my messages. I had to change the account settings from showing the last 3 days of email to show me the last 5 days. After making this change, it would successfully download all my email including the spam I was lucky enough to get overnight. If I toggle it back to 3 days then nothing is displayed. Confused

I know that nothing has changed on my mail server or my Smartphone in a while. So I don't understand what is causing it to hide my email from me. The i320 has a fair amount of internal memory and it doesn't appear to be anywhere near full. The date/time on my device and mail server hasn't changed - even though this feature never seemed to work anyway. It stuff like this that really makes you lose faith in the product. Confused

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"I have no special talents, I am only passionately curious" - Albert Einstein

HalM · Smartphone Ponderer Joined: 28 Oct 2004 Posts: 101

I had something similar happen yesterday. My partner wanted her Blackjack returned after I took it on a business trip last week. I “Cleared Storage” on the Blackjack and our S620. The Blackjack took about 3 minutes to reset for her and all was well.

The S620 was not as quick. First, Sprite Backup doesn’t know how to backup and restore Connection Settings. There was some real weirdness there that I won’t go into now. But like you I had some email issues too. In particular, there was email on the phone that was long ago deleted. Even after several sync’s, it remained. I went to ActiveSync (on the phone) and then Options and unchecked E-mail. I forced it to sync and then re-enabled E-mail. All has been fine since.

Do the Pocket PC folks have issues like this?

Mike Temporale · Posted: Mon Dec 04, 2006 7:33 pm Post subject:

I wish I could go to ActiveSync and toggle the setting, but my email isn't synced over AS. It's pulled over the air. Sad

ARGH. This is so frustrating. I can't understand what's changed to cause this to break. I guess I just have to toggle to 5 days and hope that doesn't break at some point down the road. Sad

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"I have no special talents, I am only passionately curious" - Albert Einstein

qyv42 · Smartphone Pupil Joined: 07 Dec 2004 Posts: 15

Why not delete and recreate your e-mail partnership, since you apparently have an Exchange hosted account? I've had that solve any number of weird issues...

Mike Temporale · Posted: Mon Dec 04, 2006 8:13 pm Post subject:

I did that, but it didn't fix things. (oh, and it's not Exchange Wink

)
_________________
"I have no special talents, I am only passionately curious" - Albert Einstein

bnycastro · Posted: Mon Dec 04, 2006 11:08 pm Post subject:

Since this thread is about outlook email I was wondering if this would be the proper thread to post this....

I want to use outlook mobile for E-mail but not Push E-mail [cause I loose my attachments when I forward my G-Mail to the free push email service I am using] but I am concerned with data costs.

Mike Temporale · Posted: Tue Dec 05, 2006 8:09 pm Post subject:

bnycastro · Posted: Tue Dec 05, 2006 9:59 pm Post subject: