Sunday, April 10, 2005
Verizon Keeps Its Customers Happy
Posted by Kris Kumar in "NEWS" @ 05:30 AM
http://www.consumerreports.org/main/detailv4.jsp?CONTENT%3C%3Ecnt_id=579207&FOLDER%3C%3Efolder_id=162691&bmUID=1112932558590
"Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running. ... If you're considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing."It doesn't look like Cingular has started benefiting from the AT&T Wireless deal. According to the complaint data, Cingular had the worst complaint record in 2004, Verizon did the best. I was surprised to see T-Mobile in the same neighborhood as Cingular. :? It's time for a quick poll and rank our wireless carriers.
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- Source: engadget
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